ADA & Reasonable Modification

Accessibility Features
MCRCOG offers a convenient, accessible, and safe way for people with disabilities and senior citizens to get around. MCRCOG believes in equal opportunity and inclusion for these groups, consistent with the requirements of the Americans with Disabilities Act (ADA). To accomplish this, SVSS and MCCT works hard every day to ensure that all of our services are accessible and ready to meet our customers' needs.

Reasonable Modifications to Policies and Procedures
MCRCOG may make reasonable modifications to policies and programs to assist people with disabilities in achieving equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in MCRCOG's programs, services, or activities, should contact our office at 724-981-1561, mail to 2495 Highland Road, Hermitage, PA 16148, or email administration@mcrcog.com as soon as possible. Every effort should be made to make requests before the scheduled event. Should you want to appeal any decision related to a reasonable modification request, please click the appeal form.

The ADA does not require MCRCOG to take any action that would fundamentally alter the nature of its services, create a direct threat, or is unnecessary to enable use of service.

You have the right to appeal a denial of a reasonable modification request. To do so, please download and return the appeal form.

If you use a wheelchair, scooter, or other mobility device, these accessibility features can help you get around on our buses:

Buses are equipped with lifts and kneelers.
All buses have priority seating areas inside by the door for seniors and riders with limited mobility, plus space for mobility devices.
Operators shall kneel the bus to make boarding and de-boarding as easy as possible for everyone by minimizing the slope of the ramp. Operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and de-board the vehicle.

Mobility Devices/Aids
All passengers who utilize wheelchairs must be properly secured before the bus may move. Wheelchairs and scooters should be backed onto the bus.
Service animals, as defined by the ADA, are permitted on all MCRCOG vehicles. The ADA applies to service animals who have been trained to perform specific work or tasks for persons with disabilities.
If a passenger has an oxygen tank or other medical aid, all items must be secured and kept out of aisles or walkways. Passengers are responsible for ensuring they have sufficient aid to last the duration of their trip. At times, our vehicles are delayed due to traffic, auto accidents, or other unusual circumstances.

Bus Lift Limitations
The average bus has a lift that can accommodate a total combined weight of up to 800 pounds, which includes both the mobility device and the customer. The average lift platform can accommodate wheelchair dimensions of 34" x 51". MCRCOG may or may not accommodate anything larger or heavier.

Language Assistance Policy (LEP)
Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).

The Mercer County Regional Council of Governments
2495 Highland Rd. Hermitage, Pennsylvania 16148
724.981.1561
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